The opportunity

We are seeking a motivated and customer-focused individual to join us as a Premium Officer.

This role sits within the largest operational area of our organisation and plays a critical role in supporting South Australian employers to meet their registration and premium obligations under the Return to Work Scheme.

The position

This is a full-time, ongoing position.

Premium Officers support employers through the registration process and contribute to the accurate collection of premium payments. Key responsibilities include:

• Gathering business information and applying South Australian Industry Classifications (SAIC).
• Making evidence-based decisions on employer classifications.
• Speaking with employers and their representatives to provide support and educate them on their registration and premium obligations.
• Processing registrations, approving online access, and completing administrative tasks in line with established policies and procedures.
• Maintaining accurate records, including detailed notes of employer interactions.
• Providing exceptional customer service and communicating clearly using audience-appropriate language.

This role is ideal for candidates early in their insurance or financial services career who are keen to develop technical capability and build a strong foundation in employer services and premium operations.

Remuneration

The base salary range for this position is $69,142.00 per annum (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

Position description

 Premium Officer PD - Premium Operations 

Why join us?

Premium Operations is a collaborative, high-performing team that works together to deliver accurate, timely and customer-centred premium services. You'll be part of a supportive environment that values learning, shared success and continuous improvement.

• The opportunity to work within the largest operational team at ReturnToWorkSA, gaining broad exposure to employers across South Australia.
• Exposure to insurance, premium and legislative decision-making.
• A structured training program and ongoing coaching.
• Opportunities to build deep technical capability.
• A clear development pathway, with Premium Officer (Grade 2) recognised as a stepping stone to Customer Advisor (Grade 3) and other specialist opportunities within Premium Operations.
• Strong wellbeing program including gym access, health initiatives and EAP.
• Ongoing learning and development opportunities to support your growth.
• Modern Adelaide CBD offices with great views and excellent facilities.

About you

You will thrive in this team if you are:

• Customer-focused and passionate about delivering positive outcomes for a diverse range of stakeholders.
• A confident communicator who can actively listen, build rapport, ask effective questions and explain information clearly over the phone and in writing.
• Detail-oriented, with the ability to gather and analyse information, apply sound judgement and make decisions within established policies and procedures.
• Organised and able to manage competing priorities while maintaining a high level of accuracy.
• Comfortable working in a structured environment where compliance, policies, procedures and legislation are important.
• A collaborative team player who enjoys supporting colleagues and contributing to continuous improvement.
• Resilient and adaptable, with the ability to remain professional and empathetic when handling enquiries from a diverse range of customers.
• Keen to learn and develop your technical knowledge of insurance, premium operations and employer services.

Ideally, you will bring experience in customer service, contact centre, administration or a similar environment, together with a demonstrated commitment to delivering excellent customer outcomes.

Special requirements

• Required to work under a roster system (Monday–Friday).
• May be required to work additional hours during peak periods.
• Leave restrictions are in place between July and November.
• Reference checks and a Psychometric assessment (Hogan Express Report) will form part of the recruitment process.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.

Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

We manage premiums and investments while regulating the Return to Work scheme, ensuring fairness, compliance and promoting the health benefits of work.

Further information

We are looking for people who align with our values: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

How to apply

Submit your resume and a brief cover letter outlining your experience and interest in the role addressed to Les Campbell, Team Leader Premium Services, by 5pm, 29 July 2026. If you would like to discuss the position further, Tina Edalat can be contacted on 08 8233 2246.

Applications will be reviewed as they are received and we encourage early submission.

Inclusion and diversity

ReturnToWorkSA is an equal opportunity employer. We are committed to fostering an inclusive workplace and encourage applications from people of all backgrounds. Even if you don’t meet every requirement and check every box, we welcome your application.