The opportunity
We are seeking a motivated and experienced professional to join our team as a Senior Debt Collection Officer.

This role is pivotal in driving successful debt recovery outcomes while supporting employers within the Return to Work scheme. You will engage with employers and their representatives, negotiate repayment solutions, and manage legal actions, within a supportive team environment. This position allows you to further develop your existing skills in debt collection and insolvency.

The position
The position involves engaging with employers to understand their circumstances and negotiate debt recovery outcomes, including payment arrangements and, where necessary, debt write-offs. You will manage both non-legal and legal recovery actions, including court proceedings, insolvency matters, and unfair preference payment disputes. This role offers the opportunity to make a direct impact on debt recovery processes, ensuring mutually beneficial outcomes while managing reputational and financial risks.

This is a full-time, ongoing position based in Adelaide CBD, commencing 1 June 2026.

About you
You have a solid understanding of our Scheme and the importance of a structured debt collection process and its impact on the sustainability of the Scheme. You have extensive experience in debt collection and insolvency practices, with a desire to further expand on these skills. You excel in working with external stakeholders and approach challenges with empathy, prioritising people-focussed solutions. You are confident in making complex decisions, analysing data, and thinking creatively to find effective solutions. Agile and adaptable, you thrive in dynamic environments and are committed to achieving results as a collaborative team member within ReturnToWorkSA.

Special requirements
Certificate III in Financial Services (Debt Management) or equivalent is desirable but not essential.

• Credit History, Police and Bankruptcy Check

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

  Senior Debt Collection Officer - Position Description

The total remuneration package for this position is starting from $101,481.00 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply
Please submit an expression of interest demonstrating your key capabilities and experience supported by your current resume and cover letter addressed to Joanna McGreevy by 5:00pm 25 May 2026. If you have questions about the role please contact Joanna McGreevy, Team Leader Compliance, on (08) 8233 2153.

About ReturnToWorkSA
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.

Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
• access to a broad range of wellbeing seminars, webinars and information sessions
• a free onsite gym and bike storage
• annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
• discounted corporate private health insurance
• and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.