The Opportunity

Join a high‑performing Insurance Capability Team that plays a critical role in strengthening the performance, sustainability and integrity of the ReturntoWork Scheme in South Australia.

As the Insurance Capability, Strategic Advisor, you will lead strategic, scheme‑wide capability initiatives that enable Insurance leaders and teams - including our Claims Agents - to deliver improved outcomes for injured workers and employers. This role is central to identifying capability risks, designing practical and strategic solutions, and embedding systems that build a skilled, sustainable workforce across the Scheme.

Working closely with ReturntoWorkSA leaders, Claims Agents, internal business units and external stakeholders, you will turn strategic intent into operational reality. You will design and operationalise capability frameworks, lead complex projects, and provide strategic insights that support informed decision‑making across the Insurance function.

If you are energised by strategic problem‑solving, enjoy influencing at senior levels and want to make a meaningful impact on the performance of the Scheme, we encourage you to apply.

This role is offered as a two-year, full-time contract position.

The Position

As an Insurance Capability, Strategic Advisor, you will:

Optimise Insurance Capability

• Design and maintain strategic systems that identify and analyse capability gaps across Insurance and the broader Scheme
• Lead strategic initiatives that address capability risks and strengthen operational performance
• Contribute to the design and review of key claims management systems and tools
• Develop practical resources to support the application of legislative tests
• Research best‑practice capability approaches across comparable schemes
• Partner with People & Culture to identify talent needs and workforce risks

Enable Insurance Leadership Strategy

• Work with Insurance leaders to evaluate scheme performance and identify emerging risks
• Provide insights, tools, forums and data that support timely and informed strategic decisions
• Support leaders to build strategic capability and deliver on Insurance strategic

Capability Data Management & Analysis

• Establish and maintain robust capability and customer service data systems including Insurance Customer Experience
• Produce monthly reporting and work with leaders to analyse trends and emerging risks
• Develop and enable strategies to address identified risks

About You

You are a proactive and experienced strategic leader who is motivated by improving performance through people, systems and capability. You bring a balance of analytical thinking, operational understanding and strong stakeholder influence.

You will bring:

• Expert knowledge of insurance scheme(s) and/or workers compensation (SA scheme experience desirable)
• Experience designing and leading strategic programs or projects at a senior level
• Strong research, analytical and problem‑solving capability
• High‑level communication and stakeholder engagement skills
• Ability to translate complex insights into practical, actionable solutions
• Experience navigating organisational, legislative or technological change
• Strong planning, organisation and governance capability
• Tertiary qualifications in business, commerce, HR, law or a related field (preferred)

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Remuneration

The total remuneration package for this Senior Officer position starts from $162,700.00 (inclusive of superannuation).

The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

 Insurance Capability, Strategic Advisor - Job Description

How to Apply

Please submit a cover letter demonstrating your key capabilities and experience, supported by your current resume, addressed to Jayne Gowland by 5:00pm, 29 April 2026.

For further information, please contact recruitment@rtwsa.com or phone Jayne on 0438 376 011.

Shortlisting and interviews will commence immediately, and the role may close early if a preferred candidate is identified.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work Scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
• access to a broad range of wellbeing seminars, webinars and information sessions
• a free onsite gym and bike storage
• annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
• discounted corporate private health insurance
• and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.