Job opportunity

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. We deliver and regulate a workers compensation scheme that supports recovery, Return to Work and financial sustainability for employers and workers across South Australia.

We are seeking a motivated and technically capable Technical Officer to join our Insurance business group. This role plays an important part in supporting the effective delivery, assurance and continuous improvement of core scheme operations.

The position

As a Technical Officer you will support the Service Delivery and Operations functions by analysing performance and risk, reviewing operational practices and providing evidence‑based insights and recommendations to support high‑quality scheme outcomes.

You will contribute to the monitoring of claims service delivery, customer experience and agent performance, while supporting internal audits, policy and operational instruction maintenance, and cross‑functional initiatives. The role has a strong focus on assurance, governance and continuous improvement across core scheme functions including eligibility, Return to Work, disputes, serious injury, recoveries, and whole person impairment.

This is an opportunity to work across a broad range of technical and operational matters and to make a meaningful contribution to scheme performance, integrity and sustainability.

This role is offered on a full‑time basis.

We have two vacancies available, one in the Claims team and one in the Technical team.

About you

You are analytical, curious and comfortable working with complex information. You bring experience in work injury insurance, or a comparable regulatory or assurance environment, and you are confident interpreting legislation, policy and operational frameworks.

You are able to identify risks and systemic issues, translate insights into practical recommendations and work collaboratively with internal teams, claims agents and external stakeholders. You value professionalism, accountability and continuous improvement and you align strongly with ReturnToWorkSA’s values.

Key responsibilities

• Analyse data and information to understand volumes, trends, performance and emerging risks across claims service delivery
• Support audits and quality reviews to assess compliance with legislation, claims instructions and operational expectations
• Review and maintain claims instructions, policies and operational resources to ensure they remain current, clear and effective
• Monitor and report on claims agent performance, customer experience and service recovery outcomes
• Contribute to the operation of operational risk registers, including identifying risks, assessing controls and supporting mitigation actions
• Prepare reports, insights and recommendations to support leadership decision‑making
• Build effective working relationships across Insurance, with claims agents and external providers
• Contribute to cross‑functional projects and initiatives that strengthen scheme capability, governance and performance  

What you will bring

• Experience in insurance, work injury, personal injury or a related operational, technical or assurance role
• Strong analytical and problem‑solving skills, with the ability to interpret legislation, policy and data
• Experience reviewing operational practices, identifying risks and opportunities for improvement
• Well‑developed written and verbal communication skills, including the ability to influence and present insights clearly
• Ability to work collaboratively across teams and with external stakeholders
• Alignment with ReturnToWorkSA values and a commitment to high‑quality customer and scheme outcomes

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

The total remuneration package for this position starts from $101,481.00 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences

Position Description - Technical Officer  - April 2026

How to apply

To be considered for this opportunity, please submit your expression of interest by submitting the following:

• Tailored cover letter outlining your relevant capabilities and experience, and indicating your preferred team (Claims or Technical), or if you are open to either
• Your current resume

Please address your application to the Hiring Managers, Rob Byrne & Cristine Kernbach.

For further information about the role, please contact:
• Rob Byrne, Manager Technical, on 08 8238 5970
• Cristine Kernbach, Manager Claims, on 0422 443 689

Applications close at 5:00pm, 26 April 2026.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work Scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options such as working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.