The opportunity

Join a purpose‑driven organisation where your expertise will directly contribute to improving outcomes for injured workers across South Australia. As a Business Analyst within our Insurance group, you will play a key role in supporting projects, programs and driving meaningful improvements across claims operations.

The position

As the Business Analyst, you will work closely with operational teams, Claims Agents, and project stakeholders to analyse current processes, identify opportunities for improvement, and support the successful implementation of new systems and ways of working. Your insights will help shape operational efficiency, customer experience, and Scheme performance.

You will:

• Use your claims expertise to analyse and improve key operational processes.
• Work with internal teams and Claims Agents to understand workflows and identify opportunities for optimisation.
• Support the prioritisation and communication of insurance change requests with our IT business partner.
• Facilitate workshops and feedback sessions to capture operational insights.
• Assist with user acceptance testing and the rollout of new system features.
• Contribute to process mapping, improvement initiatives, and a continuous improvement culture across the Insurance group.

This is a fixed-term position for 2 years. 

About you

You are an experienced professional who excels in stakeholder engagement, problem‑solving, and translating operational needs into practical solutions.

You will thrive in this role if you bring:

Experience

• Experience supporting projects, system upgrades, or process improvement initiatives.
• Experience working in complex operational environments with multiple stakeholders.

Specific Skills

•   Strong business analysis capability, including process mapping, requirements gathering, and workflow analysis.

•   Ability to interpret data and analytics to identify insights and recommend improvements.

•   Confident facilitation skills across workshops, interviews, and walkthroughs.

Qualities & attributes

•   Strong stakeholder engagement and relationship‑building skills.

•   Clear, confident communication with the ability to translate complex concepts into operational language.

•   A proactive mindset with a passion for continuous improvement and customer‑focused outcomes.

•   High accountability and ethical decision‑making aligned to ReturnToWorkSA values.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information                  
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Business Analyst - Position Description - March 2026.pdf

The remuneration (excluding superannuation) for this position is starting from $120,369.00.

The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply

Please submit an expression of interest demonstrating your key capabilities and experience supported by your current resume addressed to Helen Picciau by 5:00pm 3 April 2026. If you have questions about the role, please contact recruitment@rtwsa.com

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.