The opportunity

Join a high‑performing Capability Team that enables ReturnToWorkSA to improve outcomes for injured workers and their employers across South Australia.

The Capability Advisor enables RTWSA’s Insurance strategy by identifying capability risks, planning future workforce needs and embedding practical solutions that build a skilled, sustainable workforce to drive scheme performance and continuously improve the claims experience for injured workers and their employers.

Working closely with internal RTWSA teams, agents, stakeholders and the broader Scheme, you will turn strategic plans into action; developing and operationalising initiatives across learning, professional standards, attraction and retention, customer experience, claims management and workforce performance. You will lead and contribute to a suite of capability projects that strengthen performance.

If you enjoy variety, thrive through genuine collaboration, and want to make a real difference by empowering teams who support South Australians impacted by work injury, this role offers a rewarding opportunity to do meaningful work.

The position

As a Capability Advisor, you will:

• Partner with internal teams, Claims Agents, and key stakeholders to design and implement practical capability solutions
• Identify workforce and capability risks and translate insights into clear, actionable initiatives
• Deliver programs across learning and development, professional standards, attraction and retention, customer service, reward and recognition
• Support the planning, reporting, and performance monitoring of capability initiatives
• Contribute to the continuous improvement of claims and customer experience outcomes

This is a full‑time, ongoing position.

About you

You are proactive, collaborative, and motivated by improving performance through people and capability.

You will bring:

• Energy for change and continuous improvement
• A solutions‑focused approach and strong professional judgement
• Well‑developed stakeholder engagement and communication skills
• Analytical thinking and attention to detail
• The ability to research, synthesise insights, and present information clearly
• Experience managing multiple priorities and delivering outcomes
• Strong organisation and planning capability
• Experience in workers’ compensation and/or HR (desirable, not essential)

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Capability Advisor Position Description

The total remuneration package for this position is starting from $120,369 (exclusive of superannuation).

The final offer will be commensurate with the successful candidate’s qualifications, skills, and experience.

How to apply

Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Jayne Gowland by 5:00pm 19 February 2026. If you would like to discuss the position further, please contact recruitment@rtwsa.com or contact Jayne directly on 0438 376 011.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.