The opportunity

The Team Leader Disputes and Resolution leads a team responsible for developing systems that enable Claims Agents to deliver timely, high-quality services to injured workers. This role is key in driving service delivery, ensuring service and performance expectations are met and ReturnToWorkSA’s strategic objectives are realised.

In this role, you will analyse claims performance, manage service parameters, align systems and policy and predict future performance. This opportunity allows you to make a meaningful impact to the scheme, build on your existing leadership skills, and deliver services that directly relate to scheme outcomes.

The position

As the Team Leader Disputes and Resolution, you will lead a team of people responsible for managing disputation, resolutions, and recoveries, by ensuring effective strategies and processes are in place to minimise disputation and protect scheme boundaries, enabling the delivery of strategic objectives; by,

• Driving continuous improvement of the service delivery model, ensuring alignment with strategic objectives
• Design and implement operational policies and procedures to support effective claims management
• Leading and inspiring the Disputes and Resolution Team to deliver timely, fair, and customer-focused outcomes
• Supporting the oversight and performance management of external legal service providers
• Managing scheme-related and third-party dispute resolutions and recovery processes
• Overseeing the assessment and management of fatal injury Claims, as well as interim Serious Injury Applications

This role will be a full-time ongoing position.

About you

You are a highly capable people-leader with a strong understanding of the Return to Work Act 2014 and relevant regulations. You hold an operational or technical background in claims management within a personal injury or social insurance environment, supported by Tertiary qualifications in Personal Injury, Dispute Resolution, or equivalent relevant experience.

You have proven leadership skills, guiding teams to achieve excellence, innovation, and exceptional customer service. As a leader, you foster a culture of excellence and accountability while promoting cross-functional collaboration. You excel in research, analysis, and problem-solving, and can quickly build trusting relationships with a variety of stakeholders. Adaptable in fast-paced and changing environments, you are forward-thinking, and can make meaning of trends, analyse patterns and identify risks.

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Disputes and Resolution Team Leader - Position Description

The remuneration for this position commences from $166,500 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills, and experience.

How to apply

Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Robert Byrne by 5:00pm 13 February 2026. If you would like to discuss the position further, please contact recruitment@rtwsa.com

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
• access to a broad range of wellbeing seminars, webinars and information sessions
• a free onsite gym and bike storage
• annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
• discounted corporate private health insurance
• and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.