The opportunity
ReturnToWorkSA is seeking a highly skilled Service and Performance Advisor to play a pivotal role in ensuring the delivery of high-quality workers’ compensation services to the South Australian community. This is a unique opportunity for a motivated and experienced professional ready to drive service excellence.

About the Role
In this role, you will:

• Analyse and monitor claims performance and identify opportunities for improvement
• Provide expert technical advice to internal teams, agents, and external stakeholders
• Design and implement systems of work that enhance service quality and efficiency
• Lead or support strategic initiatives and process improvements
• Contribute to policy development and continuous improvement across ReturnToWorkSA and our Claims Agents

This is a full-time, fixed-term secondment (6 months) based in Adelaide CBD.

About You

The ideal candidate will have:

• Experience applying business management systems to program design and delivery
• Proven ability to identify, assess, and manage operational risks in complex environments
• Demonstrated success in developing and implementing policy and directives
• Background in workers’ compensation or insurance (preferred)
• Strong analytical and evidence-based decision-making skills
• Adaptable, collaborative, and results-focused
• Commitment to ReturnToWorkSA’s values and continuous improvement

About ReturnToWorkSA
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.

Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Service and Performance Advisor - Position Description - November 2025 .pdf

The total remuneration package for this position is starting from $120,000.00 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply
Please submit an expression of interest demonstrating your key capabilities and experience supported by your current resume addressed to Rob Byrne by 9:00am, Monday 15 December 2025. If you have questions about the role please contact Rob Byrne, Service Leader Technical, on (08) 8238 5970.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.