The opportunity

Our EnABLE team at ReturnToWorkSA is committed to delivering personalised, intensive support to workers who have experienced severe, traumatic, or complex serious injuries. This role plays a vital part in ensuring the team operates effectively and seamlessly. It offers a unique opportunity to apply your technical expertise as a subject matter expert, guiding and mentoring Claims Officers across a broad range of complex areas including whole person impairment (WPI), eligibility, disputes and third-party recoveries. You will contribute to continuous improvement initiatives and influence claims management practices, while making a meaningful impact in the lives of injured workers.

The position

As a Technical Officer in the EnABLE team, you will provide expert guidance and support to the Claims Officers handling complex and sensitive claim determinations. Drawing on your strong knowledge of claims, eligibility and legislation, you will offer technical expertise, mentor team members, and act as an escalation point for complex and catastrophic claims, including disputes. Working closely with team leadership, you will help build team capability, manage workflows and enhance operational systems and processes.

This role will be an ongoing full-time position.

About you

You are a collaborative and proactive professional who brings positivity, clarity and a strong understanding of all aspects of claims management, including eligibility, WPI assessments, recoveries, dispute resolution, and an ability to understand legislation. You excel at transforming complex information into clear, actionable insights that supports well-informed decision making. In addition, your strong analytical skills allow you to identify trends that will drive better outcomes. Experience in WPI assessments, dispute resolution within workers’ compensation schemes or similar environments (CTP) is essential for success in this role.

ReturnToWorkSA Profile

ReturnToWorkSA is a statutory authority that regulates South Australia’s work injury insurance scheme and provides insurance that protects workers and employers in the event of a work injury. This insurance covers workers for a range of financial supports, and the provision of recovery and return to work services; or where return to work is not possible, to maximise a worker’s level of function and community participation. We assist employers to respond effectively when work injury does occur, and to understand how to reduce the economic impact through prevention and supporting early and safe return to work.

A highly purpose driven culture is fundamental to making a meaningful difference in people’s lives through the provision of a scheme that reduces the social and economic impact of work injury on our community.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Special requirements/Conditions

• Significant relevant experience in claims management or eligibility within the work injury insurance sector is essential.
• Diploma-level qualification in Personal Injury Management, or equivalent appliable experience (desirable)
• Current Vulnerable Persons, DCSI Disability Services Sector employment screening or equivalent, or the ability/willingness to obtain one.

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Technical Officer - EnABLE PD - Insurance - June 2025.docx

The total remuneration package for this position is starting from $98,526 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

How to apply

Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Gabriel Tuppini – Team Leader – EnABLE by 5:00pm 01st July 2025. If you would like to discuss the position further, Gabriel Tuppini can be contacted on 08 8233 2102.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.