The opportunity
This role provides the opportunity to collaborate with diverse teams, drive continuous improvement, and enhance service quality. You’ll gain valuable experience in risk management and operational controls while working with both internal teams and external providers to strengthen risk systems and support professional growth. You will play a key role in supporting internal and Claims Agents' risk and quality management system reviews, contributing to improved risk management and service quality. This role allows the successful candidate exposure to some of the core areas of the ReturnToWorkSA Scheme.

The position
This position plays an essential role in ensuring that the ReturnToWorkSA Insurance team and our Claims Agents have the required quality assurance, and risk management systems of work that will sustain and improve service delivery to empower and support South Australians impacted by work injury. Key responsibilities include:

• Facilitate effective claims management and premiums risk and compliance practices with a focus on operational controls and quality systems
• Integrate assurance requirements across the business and highlight risk exposure through thorough reporting and analysis
• Provide support to improve service quality and technical claims management processes, and other internal operational processes within Insurance
• Work across end-to-end systems of work to ensure the consistent application and embedding of ReturnToWorkSA’s risk appetite.

This role will be a full-time fixed-term contract until 31 August 2025.

About you
You are a highly analytical individual and your ability to evaluate systems of work in order to identify issues and risks and recommend improvements or efficiencies will be key to your success in this role. You have strong professional writing skills, with a good attention to detail. Your ability to critically evaluate frameworks and translate the context into operational processes will be beneficial. Previous experience or exposure to claims management, contract management, quality assurance/audit or risk management is advantageous but not essential.

ReturnToWorkSA Profile
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program:
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Assurance Officer PD - Insurance

The total remuneration package for this position is starting from $98,526 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

How to apply
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Shaun Meehan, Contracts Manager, by 5:00pm Friday 24 January 2025. If you have questions about the role, please contact Shaun on (08) 8233 2506.

Please note shortlisting and interviewing for this role may commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes, we still want to hear from you.