The opportunity
This role is core to ensuring the success of the Return to Work scheme and in South Australia. You will work in a supportive and collaborative environment where you will apply your existing collections skills, to support the business optimise the collection of employer premiums.

The position
You will work closely with our customers to drive the collection of unpaid premiums, using a targeted outbound approach. This role ensures that all pre-legal opportunities to collect premiums have been exhausted before payment is pursued under legal action. Ensuring employers comply with registration and premium requirements is a key function of this role.

This role will be a full-time ongoing position.

About you
You possess exceptional verbal communication skills and can build trusting relationships with our customers. You understand that settling debt without the need to resort to legal action is a ‘win/ win’ for the organisation and for our customers. You will have experience in debt collection, and exposure to the insurance industry would be viewed advantageously. Key to success will be your tenacity and resilience. You are team player, who demonstrates high levels of empathy and is customer focussed. A qualification in a financial discipline, underwriting, or insurance would be advantageous but not essential.

ReturnToWorkSA Profile
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
• access to a broad range of wellbeing seminars, webinars and information sessions
• a free onsite gym and bike storage
• annual flu vaccinations, skin checks, seasonal fruit and corporate cup challenge
• discounted corporate private health insurance
• and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Premium Compliance Officer Position Description

The total remuneration package for this position is starting from $81,299 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Joanna McGreevy by 5:00pm Thursday 16 January 2025. If you have questions about the role please contact Joanna McGreevy, Team Leader Compliance, on (08) 8233 2153.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes, we still want to hear from you.