The opportunity
This role is pivotal in driving successful debt recovery outcomes while supporting employers within the Return to Work scheme. You will engage with employers and their representatives, negotiate repayment solutions, and manage legal actions, within a supportive team environment. This position allows you to apply your debt collection expertise, contributing to the overall success of the scheme, ensuring a positive impact on employers and injured workers in South Australia.

The position
The position involves engaging with employers to understand their circumstances and negotiate debt recovery outcomes, including negotiating payment arrangements and, where necessary, debt write-offs. You will manage both non-legal and legal recovery actions, including court proceedings, insolvency matters, and unfair preference payment disputes. This role offers the opportunity to make a direct impact on debt recovery processes, ensuring mutually beneficial outcomes while managing reputational and financial risks.

This role will be a full-time ongoing position.

About you
You have extensive debt collection experience and a strong understanding of legal debt recovery processes, including insolvencies. You work professionally with external stakeholders and approach debt collection with empathy, prioritising people-focused solutions. Familiar with the ACCC Debt Collection Guidelines, you will have the confidence to represent your position in court if need be. You can think creatively, make complex decisions, and analyse multiple data sources. Agile and adaptable, you thrive in ambiguous situations and are committed to achieving results as a collaborative team player.

ReturnToWorkSA Profile
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program:
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Special requirements/Conditions

• Certificate III in Financial Services (Debt Management) or equivalent is desirable but not essential.
• Credit History and Bankruptcy Check

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Senior Debt Collection Officer Position Description

The total remuneration package for this position is starting from $98,526 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply
Please submit a cover letter demonstrating your key capabilities and experience sup-ported by your current resume addressed to Joanna McGreevy by 5:00pm Monday 20 January 2025. If you have questions about the role please contact Joanna McGreevy, Team Leader Compliance, on (08) 8233 2153.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes, we still want to hear from you.