Service Desk Analyst

The position
As a Service Desk Analyst at ReturnToWorkSA, you will be the first point of contact for end-users needing technical support for our systems and applications. Your primary responsibilities include providing prompt and efficient service desk services, managing incidents and requests, and ensuring timely resolutions. You will also provide first and second level technical support, maintain access rights and security settings, and manage IT assets. Additionally, you will contribute to the continuous improvement of our service delivery function by analysing trends, recommending enhancements, and maintaining service desk procedures.

This role will be a full-time fixed term contract for 12 months.

About you
You have a solid background in PC technology and end-user computing tools, with experience in IT Service Desk environments and ITIL processes. Your technical skills include intermediate knowledge of Windows OS, O365 apps, MS Teams, and system administration tools like Active Directory and Exchange. You are skilled at multitasking, meeting deadlines, and providing excellent customer service, even in challenging situations. Additionally, you have experience with incident management, problem resolution, and a focus on improving service delivery and efficiency. Knowledge of Cisco CUCM, Azure Virtual Desktop, and ServiceNow is a plus. Most importantly, you have a natural ability to provide excellent customer service.

ReturnToWorkSA Profile
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Special requirements/Conditions

• Some work outside of normal business hours will be required, including participating in a roster
• Some overtime may be required out of normal business hours or on weekends, mainly for testing post Upgrades or rollouts

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Service Desk Analyst PD

The annual base salary for this position aligns with Job Grade 3 of our current Enterprise Agreement, starting from $81,299 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

How to apply
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Rebecca Lawton, Recruitment Advisor. If you would like to discuss the position further, you may contact Rebecca at 08 8233 2246.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.