The opportunity
ReturnToWorkSA is seeking an experienced and capable people-leader to manage a team within a service centre, who facilitate the registration of employers and the collection of workers compensation premiums from employers in South Australia.

The position
As Team Leader Premium Services you will lead and positively contribute to your team’s culture by providing leadership, guidance and management. In this position you will be responsible for leading one of two teams, where you will have 10 direct reports. You will manage resources, ensure quality outcomes, resolve issues, provide advice and identify improvement opportunities. This position is instrumental in leading a team of employees responsible for processing new employer registrations, investigating industry activities, and determining the appropriate South Australian Industrial Classifications (SAIC), to ultimately ensure the team achieves its objectives to maximise premium collection to fund the scheme.

This role will be a full-time ongoing position.

About you
You are a highly competent leader with proven experience and capability in leading successful customer centric teams. You possess excellent interpersonal skills that enable you to build relationships, influence key stakeholders and help the team succeed. The ability to interpret and apply legislation, policy and procedures accurately is critical to this role. Previous insurance or workers compensation experience is desirable but not essential.

Special Requirements

• Required to work under a roster system, Monday-Friday, between the hours of 8:30 am - 5:00 pm.
• May be required to work overtime during peak processing periods.

ReturnToWorkSA Profile
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Team Leader - Premium Services - Insurance

The total remuneration package for this position is starting from $116,863 (exclusive of superannuation). The final offer will be commensurate with the candidate’s qualifications, skills and experiences.

How to apply
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Teresa Coccetti, Premium Operations Manager by 05:00pm 21 March 2025. If you would like to discuss the position further, Teresa can be contacted on (08) 8238 5701.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.